Sector: Commercial
Major UK Media Company
Background
The leading entertainment and communications company providing a single source for TV, broadband, phone, and mobile services.
Challenge
With a growing demand for bandwidth-hungry services such as IP, VPN, and Ethernet, the company required a solution to enable efficient and effective service provisioning and network resource management.
Solution
Critigen was engaged to deploy a strategic inventory platform to model network resources and streamline the operations required to manage the network.
Delivery of the solution encompassed all aspects of software delivery, from business case development, to defining project requirements, to platform design, development, testing, training, and deployment. Critigen based its solution on the configuration of the client's existing commercial off-the-shelf products. Critigen augmented these products with custom applications to integrate with other their systems and business processes.
Result
Critigen’s software delivery lifecycle process framework–an iterative, business process driven methodology–resulted in a solution that has been delivered and enhanced over several phases during a four-year period. It continues to evolve to meet their changing needs.
Critigen’s service provided the foundation that allows the company to:
- Accurately and quickly provision new customer services on their network.
- Progressively increase the automated support for service design and network resource allocation to accommodate increasing demand.
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