Seaport-e Contract Details

The Critigen Quality Assurance Program

Critigen defines quality assurance as asystem of overarching, wrap-around activities for planning and executing work effectively. Critigen uses the Plan-Do-Check-Act (PDCA) approach to implement quality control at a process and project level. PDCA is a systematic, continual improvement cycle where individuals or teams plan for implementation, execute the plan, check and analyze the results, and take action to improve the implementation. Independence is assured through a direct reporting relationship between the Quality Manager (QM) and the Program/Contracts Manager (PCM).

Quality of processes, work products, and other documents and information are monitored and controlled by the process owners through quality control activities. At Critigen, Quality Control (QC) represents specific measures within a QA program for verifying and checking to make sure the work was done correctly. QC involves surveillance techniques and practices to monitor, control, and regulate work processes to verify the client’s requirements are met, including inspection, testing and sampling, measurement, audit, corrective action, and follow up. Critigen’s Seaport-e quality program will be implemented through this ‘continuous QC’ program, in which work is reviewed throughout a project to assess and approve decisions at key milestones by senior staff, independent of the project delivery process. These reviews concentrate on issues of adherence to Seaport client criteria and our QC reviews also include work products developed by our team’s subcontractors. The Critigen Seaport-e quality program will be enforced by the Critigen Quality team, which includes our corporate Quality Director, regional quality managers, the Seaport-e QM, QA and QC managers, and QC task leads.

Quality Management Steps

The following quality management steps will be performed for each task order:

1. The Seaport-e QM will leverage existing corporate regional quality control managers who, in turn, appoint QC technical leads from their respective disciplines to function as independent QC inspectors during the project delivery phase of each project.
2. Multi-disciplinary QC team meetings will be held weekly from the start of each work order to completion of final documents. These meetings assure that all disciplines have: the required information for the upcoming task; design issues that have multi-disciplinary impacts are reviewed; each discipline is on schedule and not impacting other disciplines’ work plans; and deliverable requirements are understood and checklist items are identified.
3. The project team QC technical leads will conduct independent document reviews prior to submission and they will forward their detailed QC checklists to their respective QC manager. Any corrective action will be taken prior to document submission.
4. A final multi-discipline QA team meeting, chaired by the Seaport-e QM will be held one week before scheduled completion as a final document review and check.

Awarded Task Orders

TO 0001