Critigen defines quality assurance as asystem of overarching, wrap-around activities for planning and executing work effectively. Critigen uses the Plan-Do-Check-Act (PDCA) approach to implement quality control at a process and project level. PDCA is a systematic, continual improvement cycle where individuals or teams plan for implementation, execute the plan, check and analyze the results, and take action to improve the implementation. Independence is assured through a direct reporting relationship between the Quality Manager (QM) and the Program/Contracts Manager (PCM).
Quality of processes, work products, and other documents and information are monitored and controlled by the process owners through quality control activities. At Critigen, Quality Control (QC) represents specific measures within a QA program for verifying and checking to make sure the work was done correctly. QC involves surveillance techniques and practices to monitor, control, and regulate work processes to verify the client’s requirements are met, including inspection, testing and sampling, measurement, audit, corrective action, and follow up. Critigen’s Seaport-e quality program will be implemented through this ‘continuous QC’ program, in which work is reviewed throughout a project to assess and approve decisions at key milestones by senior staff, independent of the project delivery process. These reviews concentrate on issues of adherence to Seaport client criteria and our QC reviews also include work products developed by our team’s subcontractors. The Critigen Seaport-e quality program will be enforced by the Critigen Quality team, which includes our corporate Quality Director, regional quality managers, the Seaport-e QM, QA and QC managers, and QC task leads.
The following quality management steps will be performed for each task order: