Critigen Delivers Tier 1 and Tier 2 Managed IT Support for Aspen Valley Hospital

Aspen Valley Hospital (AVH) recently selected Critigen to provide managed IT services for nearly all of its critical IT systems. The three-year agreement also includes deep technical consulting not only by providing a maturity migration roadmap, but also in leading tactical upgrades for key platforms and IT projects for the hospital.

Scope of Managed IT Services include:

• 24x7 Remote Monitoring & Management (RIMM) of network and server platforms
• Application Management
• Ticketing and problem management
• Data backup
• Third party event escalation and management
• Managed security
• 24x7 Service Desk
• As needed IT Consulting & Professional Services

(AVH) currently employs a team of tenured IT experts in the healthcare industry. As vital platforms continued to evolve towards custom deployments and integration, coupled with an expansion project for the hospital, (AVH's) IT resources were called upon to focus on new strategic business initiatives. Moreover, IT leadership was forced to improve upon service availability and delivery while upgrading multiple platforms over a finite period of time. (AVH's) management was faced with a decision to seek additional scarce resources at a premium cost or consider sourcing system maintenance to a qualified third party managed services provider.

Critigen's managed services agreement enabled (AVH) to:

• Avoid overhead investments and associated costs
• Subscribe to IT support on a variable/on demand basis
• Achieve 24x7 technical support from subject matter experts over a wide span of technologies from storage, network, security, virtualization, backups and disaster recovery
• Achieve mature process management (ITIL)
• Obtain comprehensive Key Performance Indicators performance reporting month- over-month
• Significantly reduce response times to system alerts and outages
• Allow Aspen Valley Hospital IT personnel to focus its core mission and strategic initiatives
• Complete all transition and on boarding under 45 days
• Leverage a single IT service provider for sustainment, upgrade, and professional services

“We are pleased to welcome Aspen Valley Hospital to our portfolio of health care providers”, says Mike Bank, Vice President of Critigen Managed Services.  “The high expectations of 24x7 support as well as attention to problem management and end user satisfaction fit well into our high-touch support model for healthcare organizations.”

“Aspen Valley Hospital is very pleased with how Critigen has transitioned our organization in a short time frame to a more mature IT operating framework.  Our IT team is now concentrating their time on initiatives which improve the quality of patient care and improve efficiencies while we have the comfort and assurance that our systems are continually watched and updated to the highest industry standards” Says David Bingham, CIO/IT Director for Aspen Valley Hospital.

Critigen is a global leader in IT Outsourcing and Cloud Services. Critigen's comprehensive portfolio of infrastructure management services guarantees reliability, 24x7 support, high availability, protection from technology obsolescence, and swift scalability. From management of data center infrastructure to 24x7 support of end user devices and applications, Critigen can take partial or full accountability of IT system management. Furthermore, Critigen's infrastructure utility delivery model allows clients to scale up or down on demand while paying a fixed monthly fee for only those IT services that they require. Learn more about Critigen's services and solutions at www.critigen.com/services/manage.