"Critigen has been exceedingly helpful; listening to instructions, offering advice, completing changes on time and overall being friendly and pleasant to deal with, including assisting out-of-hours when needed."B.H., Thames Water in London
"We heard from your guys before our customers complained, which is ideal. That's how we want it to work - I appreciate it."R.M., DTS
"Thank you very much for your exemplary work and exceptional customer-focus efforts, Critigen gets a 9-10 on the scale of customer satisfaction."D. G., IT Director, Flatirons Community Church
"Just wanted to let you know we got a call from your guys today to alert us to a temporary outage in our cluster. We heard from your guys before our customers complained, which is ideal. That's how we want it to work - I appreciate it."R.M., DTS
"I am impressed with the willingness of your team for your outstanding service when I need it."D. G., IT Director, Flatirons Community Church
"I can’t even begin to tell you how big of a help Critigen has been during this Same Day Surgery move we just had at the Hospital. I’ve sometimes needed the Help Desk for emergency help and they have answered the phone every time and have been very attentive to our needs."J. W., IT Administrator, Aspen Valley Hospital
IT support for infrastructure and application management building and managing the full-lifecycle of enterprise IT systems.
In today's business world speed and agility are key. Organizations face significant challenges in scaling and managing their global Information Technology infrastructure while effectively reducing costs. Access to best in class tool sets, hardware, software and even niche technology experts are often unattainable due to constricting budgets.
Critigen's Managed Service Provider, (MSP) expertise, using U.S. based IT professionals, spans across industry verticals in order to provide an unbiased and dynamic approach to managed IT support services. Critigen thrives as a trusted advisor to its clients, a distinction from being a “repairman.”
We do not wish to operate in a break/fix IT support environment which is unpredictable and unsustainable. In a break/fix model, breakdowns are incentivized by repetitious, lengthy fixes that increase billable hours. We believe this IT support model is difficult to control and manage and will prevent Critigen from providing the best service to its clients.
With Critigen’s Managed Services model, our incentive is to keep our clients’ IT infrastructure up and running with as little disruption as possible. Our business model and our Professional IT Team focus allows us to have parallel business motives, instead of opposing objectives that make it mutually beneficial for both our clients and our organization.
Critigen Managed Services provides consulting, server hosting, hosted exchange, remote infrastructure monitoring and maintenance, VoIP hosting, backup and disaster recovery, applications management and U.S.-based Tier 1, Tier 2, Tier 3 (you select the level of support you want) 24x7 Help Desk services. We design, install and manage servers, workstations, desktops and networks in multi-location environments around the globe.
Critigen Managed Services can assist you in designing, supporting and managing your management information systems and IT infrastructure while at the same time lowering your overall IT costs.
Utilize the knowledge and proficiency of Critigen's Managed Services to realize cost reductions and increase business efficiencies in your organization. We pride ourselves on our ability to maintain long-term client relationships. Critigen’s Managed IT Services empower people, processes and performance.
By using Critigen's portfolio of Managed IT Support Services, organizations achieve: