managed IT services, managed IT, it managed services, managed services

Managed IT Services, managed IT service, managed IT, IT support services

Phone: +1.303.728.3335
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Critigen performs strategic IT planning, IT platform migrations, system integrations, IT audit services and IT program management projects as part of its consulting services.

IT Consulting

"Critigen has been exceedingly helpful; listening to instructions, offering advice, completing changes on time and overall being friendly and pleasant to deal with, including assisting out-of-hours when needed."B.H., Thames Water in London
Critigen supports hybrid cloud, private cloud and public cloud custom storage configurations over multiple locations and multiple vendor environments.

Cloud Hosting

"We heard from your guys before our customers complained, which is ideal. That's how we want it to work - I appreciate it."R.M., DTS
Critigen remote desktop monitoring and management services include trouble ticket tracking, performance monitoring, patch management and security management.

Remote Infrastructure Monitoring

"Thank you very much for your exemplary work and exceptional customer-focus efforts, Critigen gets a 9-10 on the scale of customer satisfaction."D. G., IT Director, Flatirons Community Church
Critigen provides backup and data recovery services for almost any configuration and creates Service Level Agreements (SLA’s) based on your specific needs.

Backup & Disaster Recovery

"Just wanted to let you know we got a call from your guys today to alert us to a temporary outage in our cluster. We heard from your guys before our customers complained, which is ideal. That's how we want it to work - I appreciate it."R.M., DTS
Critigen provides custom, off-the-shelf, and enterprise solutions including Virtual Desktop Infrastructure solutions.

Application Management

"I am impressed with the willingness of your team for your outstanding service when I need it."D. G., IT Director, Flatirons Community Church
U. S. based Help Desk including Tier1,2,3 support using custom pricing models for a fixed monthly fee, or usage based pricing models.

24x7 Help Desk

"I can’t even begin to tell you how big of a help Critigen has been during this Same Day Surgery move we just had at the Hospital. I’ve sometimes needed the Help Desk for emergency help and they have answered the phone every time and have been very attentive to our needs."J. W., IT Administrator, Aspen Valley Hospital

Managed IT Support Services

Providing end-to-end management of IT operations and infrastructure

IT support for infrastructure and application management building and managing the full-lifecycle of enterprise IT systems.  

In today's business world speed and agility are key.  Organizations face significant challenges in scaling and managing their global Information Technology infrastructure while effectively reducing costs. Access to best in class tool sets, hardware, software and even niche technology experts are often unattainable due to constricting budgets.

Critigen's Managed Service Provider, (MSP) expertise, using U.S. based IT professionals, spans across industry verticals in order to provide an unbiased and dynamic approach to managed IT support services.  Critigen thrives as a trusted advisor to its clients, a distinction from being a “repairman.” 

Critigen was again named to the MSPmentor 501 Global Edition list that identifies the world's top 501 Managed Service Providers.  Critigen finished number 1 in Colorado and number 54 on the overall list. 

We do not wish to operate in a break/fix IT support environment which is unpredictable and unsustainable.  In a break/fix model, breakdowns are incentivized by repetitious, lengthy fixes that increase billable hours.  We believe this IT support model is difficult to control and manage and will prevent Critigen from providing the best service to its clients. 

With Critigen’s Managed Services model, our incentive is to keep our clients’ IT infrastructure up and running with as little disruption as possible.  Our business model and our Professional IT Team focus allows us to have parallel business motives, instead of opposing objectives that make it mutually beneficial for both our clients and our organization. 

Critigen Managed Services provides consulting, server hosting, hosted exchange, remote infrastructure monitoring and maintenance, VoIP hosting, backup and disaster recovery, applications management and U.S.-based Tier 1, Tier 2, Tier 3 (you select the level of support you want) 24x7 Help Desk services. We design, install and manage servers, workstations, desktops and networks in multi-location environments around the globe. 

Critigen Managed Services can assist you in designing, supporting and managing your management information systems and IT infrastructure while at the same time lowering your overall IT costs.  Our solutions are based on the shared use of a large investment in staff and technology and not based on the capital budget of a single organization.

Critigen's comprehensive suite of Managed IT Services include:

  • IT Professional Services & Consulting: Critigen is known for its comprehensive list of Information Technology consulting capabilities, including strategic planning, migrations, system integration, IT audit services projects and IT program management.  Our IT professionals will assess your IT infrastructure, policies, processes and key IT performance indicators.  A good IT strategy is based on a detailed, complete IT assessment.  As a managed service provider we understand how to mitigate IT risks while aligning with your budget and goals.  
  • Cloud & Hosting Services: Continuing to support an IT infrastructure is now conceded to be a poor utilization of business resources. Critigen Managed Services clients have seen a significant reduction in IT related operational and capital expenses.    Reacquire your focus on business objectives by outsourcing your Information Technology activities.  Critigen provides Public Cloud, Private Cloud and Hybrid Cloud hosting managed services.
  • Remote Infrastructure Monitoring & Management (RIMM): Increase productivity and better leverage your IT staff by letting Critigen Managed Services deliver an advanced array of IT management tools.  Leverage our $1million investment in monitoring and management tools (including ServiceNow's advanced ITSM ticketing system) to quickly resolve any IT incidents.  Our tools and expert staff get quicker results lowering your overall costs of outages and maintenance. Focus on your business operations rather than the day-to-day management of IT infrastructure.  You can’t reach your business goals if you can’t reach your data. 
  • Backup & Disaster Recovery:  Protect against data loss and let us develop a business continuity plan for your organization.  We provide backup and data recovery services for almost any configuration and develop Service Level Agreements (SLA’s) based on your specific needs.  Contact Us now to find out how we can design an affordable backup and disaster recovery solution using multiple backup methodologies while reducing your overall data storage costs. 
  • Application ManagementEnsure optimal application performance for each of your application tiers web, middleware and databases through Critigen's Application Management Service.  We support a wide variety of custom, off-the-shelf, and enterprise solutions with Service Level Agreements based on your criteria.  Minimize IT spending and reduce your cost of ownership and at the same time improve reliability and performance.  Critigen’s software as a service (SaaS) Virtual Desktop Infrastructure (VDI) solution can meet the demands of your growing business by combining technologies from Citrix, VMware and EMC.    
  • 24x7 Help Desk / Service Desk: Let us be your single point of contact for all of your Information Technology related issues.  Help Desk calls are answered by technical specialists (in Colorado) and our First Call Resolve (FCR) rate is much higher than the industry average.  Our custom pricing models are a fixed monthly fee, or usage based paying for just what you use.  Our Help Desk/Service Desk Technical Professionals understand every minute of downtime has a business impact.  
  • Enterprise Outsourcing: Significant cost savings, as well as standardized operations and operational efficiencies, result from Critigen's comprehensive ITIL-based service management of an organization's systems, business processes, staffing, and leadership.

Utilize the knowledge and proficiency of Critigen's Managed Services to realize cost reductions and increase business efficiencies in your organization. We pride ourselves on our ability to maintain long-term client relationships.  Critigen’s Managed IT Services empower people, processes and performance.

By using Critigen's portfolio of Managed IT Support Services, organizations achieve:

  • Continuous monitoring and management by leveraging Critigen’s 24x7 IT Help Desk/Service Desk support operations centers
  • Reduced operating costs by eliminating the need for in-house Information Technology infrastructure and support among client-selected IT functional areas of the business
  • Access to Critigen's proven industry expertise, methodologies and specialists across most leading industry technologies
  • Enhanced IT longevity and flexibility through scalable and adaptable methods and services
  • Increased business efficiencies via custom and off-the-shelf solutions that target clients' specific needs

Colorado-based firms enjoy the additional benefits of having a DenverBoulderColorado Springs and Fort Collins IT partner.

Find out more about our "Virtual CIO" consulting service, when you don't need the expense of a full-time CIO.

View a one-page Summary of Critigen's Managed Service Provider (MSP) solutions and services.

Learn more about Critigen's Data Storage facilities.

Learn more about Critigen's Remote Monitoring and Management services.

Learn more about Critigen's Backup and Disaster Recovery services.

Learn about the technology partners that help deliver Critigen IT support services.

Learn more about Critigens IT Services Mission and how Critigen's people and processes make a difference.

Critigen is committed to improving the quality of life throughout the areas we serve.  Learn more about the community organizations we support.

 

Contact Us Today to find out how Critigen's IT services can empower your people, processes and performance.

 

Critigen Headquarters

+1.303.706.0990
7604 Technology Way, Suite 300
Denver, CO 80237

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