remote monitoring and management services, RMM, RIMM, remote monitoring & management, IT management services, remote monitoring and management as a service

Remote Monitoring & Management

Phone: +1.303.728.3335
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Remote Monitoring & Management

24x7 Management of all your IT Devices

Use the latest arsenal of IT Remote Management and Monitoring (RIMM) tools available to increase your IT system performance and reliability.  Get the benefits of using our staff of U.S. based IT experts and advanced IT management tools for a fixed monthly fee. Outsource specific IT functions to us and we will be responsible for problem identification, problem management and resolution, 24x7x365. 

RIMM Help Desk Center in Denver, Colorado

Critigen Managed Services can provide the agility and knowledge you need to manage your IT systems while your IT staff focuses on accelerating core business initiatives.   

The demand for quick responsive solutions to IT incidents continues to increase.   If something is not working how does your organization quickly understand which “component” is   failing and who to contact?” What IT staff or vendors, are responsible for a resolution?  Are these daily functions you want your team working on?

Located in North America, Critigen's Enterprise Operations Center (EOCs) utilizes industry-leading monitoring and management tools to manage remote client environments.  

Find out why we are the fastest growing remote IT infrastructure monitoring and management services company in the Rocky Mountain West.  Learn how your organization can begin to save money and focus IT staff on solving business problems rather than day-to-day IT infrastructure management.  

 

Critigen's Remote Monitoring and Management services include:

  • Industry leading Service Level Agreements (SLA) customized to fit your needs
  • Monitoring and support of IT infrastructure including; servers, networks, security elements, storage, backup, disaster recovery, wireless access points and more
  • Management of Public, Private or Hybrid cloud environments in any configuration over multiple vendors and locations
  • Enterprise-class monitoring tools, software and networking administration tools
  • Application monitoring and support
  • Capacity analysis and forecasting
  • Server Administration and optimization, DNS administration
  • Malware and spam protection
  • Load balancing and cluster management
  • Virtual infrastructure management and support
  • Continuous monitoring for database, operating system, SNMP and hardware issues
  • Monitoring of availability and uptime
  • Management of mobile applications, corporate sites, rich media sites and test and development sites supported
  • Microsoft Servers, Linux Servers, VMware environments, Hyper-V, Enterprise solutions (i.e. PeopleSoft, Oracle, Citrix, Siebel, Hyperion), supported (call us to find out if your device can be supported)
  • Use of leading-edge advanced software server and networking administration IT support tools
  • Access to real-time portal monitoring of components processes and host server workloads
  • Applications management, Database management, Network Management, Systems Management
  • Use of ServiceNow an advanced trouble ticket, incident and problem management system

Critigen is an award winning Managed IT Service Provider (outsourcing) improving business processes and IT performance.  Our services are formulated around each client’s unique environment and needs.    We provide sensible responsive IT solutions that demonstrate the value of technology.  We are committed to providing personal attention and value to every client, every time.

 

Critigen Headquarters

+1.303.706.0990
7604 Technology Way, Suite 300
Denver, CO 80237

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