Critigen’s extensive IT sustainment practice is central to our technology capabilities. We leverage best-in-class IT resources, tools, processes, procedures and infrastructure to address the full-spectrum of clients’ IT needs, including design, implementation, management, and maintenance. Our unrivaled and comprehensive services provide full IT life-cycle solutions, help avoid costly IT capital investments, reduce operating costs, and improve risk management. We serve the critical infrastructure market as well as the small and medium business outsourcing and managed services market.

Core services include:

  • Remote infrastructure monitoring & management (RIMM)
  • Application management & hosting
  • Managed service desk
  • Software-as-a-Service (SaaS) enablement

Additional services include:

  • Unified communications
  • Disaster recovery
  • Infrastructure as a service
  • Program management
  • Virtual desktop
  • On-site support
  • Managed security
  • ERP maintenance
  • Asset management
  • Co-location

Benefits

The credibility of commercial clients and government clients lends credence to the power and benefits of Critigen’s services. Working with Critigen:

  • Reduces total operating costs: Alleviates the need to provide in-house IT capability and avoids the costly capital investment of doing so.
  • Increases IT longevity: Our time-proven methods and services provide long-term, sustainable results.
  • Enhances flexibility: Our solutions are adaptable and scalable—they accommodate changing processes and needs.
  • Introduces refinement and efficiency: Critigen integrates off-the-shelf products and/or customized applications that augment clients’ core operations and allows efficiency in managing additional client platforms.
  • Provides access to a deep knowledge-base: Critigen continuously evaluates enterprise technology solutions, and only adopts those that provide overall performance and value
  • Improves IT risk management: Improves security by placing the development of IT solutions in the hands of experienced security experts.
  • Sharpens focus: Allows organizations to concentrate on their core competencies.
  • Utilizes best-in-class processes: Our longevity has led to the development of refined processes that best serve clients. One example: our software delivery lifecycle process framework. This tailored approach incorporates an iterative, business-process-driven methodology that delivers and enhances software applications over several phases to allow solutions that continue to evolve over time to meet clients’ changing needs.
  • Provides assurance:  Critigen’s 24/7 support, along with its proven and reliable technologies and sustainable methodologies, are there when you need them—any time, any day.

View our client case studies for examples of our managed services at work.

Client Snapshot

Wyoming Department of Environmental Quality

Critigen removed a roadblock to developing new energy sources by creating and deploying an information system that promotes quick and efficient processing of permit applications.

News + Events

Aging Infrastructure and Decreased Budgets

Posted: 2/11/2010

How local governments can use technology to maximize ROI on infrastructure assets in 2010 and beyond.
In today’s age of decreasing budgets, the demand for public funding and the competition among local, state, and federal officials for scarce resources generally results in officials making decisions that provide only for the most immediate needs. Decisions about long-term capital expenditures usually get deferred. Often officials do not have the ability to evaluate the risks associated with their decisions and the consequences of deferring maintenance or capital improvements that extend into the future well beyond their time in office.

Interview with Jeff Akers, CEO, Critigen

Posted: 1/26/2010

Our vision is to develop on our strong heritage and domain expertise, while continuing to serve as the quintessential technology resource for the critical infrastructure industry, says Jeff Akers, CEO, Critigen.