Application Management

Many companies lack the resources to cover all competencies along the application lifecycle. Critigen offers clients the choice and flexibility of support for specific applications or for the entire application portfolio, including custom, off-the-shelf and enterprise solutions (i.e. PeopleSoft, Oracle, Citrix, MS Exchange, Cisco VoIP, etc). We specialize in the evolution, operation, and maintenance of mission-critical applications. The goal is to optimize client application investments: going beyond cost savings by deploying efficient process and methodologies.

Critigen's comprehensive approach delivers significant improvements in operations, risk mitigation, and tangible performance enhancements including a reduction of support costs by 15% to 40%. Clients achieve transparency and increased response KPIs, thereby providing the confidence and flexibility to free budgets, redirect high performing staff, and pursue strategic initiatives. Through proven processes, tools and expertise, clients are able to optimize their application portfolio, resulting in seamless operation and dependable performance. Services include:

  • Change Management (Service Desk, Production Support, and User Support)
  • Application Maintenance
  • Enhancements and Upgrades
  • Application Functional Support
  • Application Report Enhancement
  • Application Updates/ Patching
  • Custom Development

View our client case studies for examples of our managed services at work or download our capabilities brochure (PDF). Contact our managed services team at ManagedITServices@critigen.com.

SERVICES INCLUDE

Client Snapshot

Aurora, CO Water Dept.

Critigen automated the construction and program management business processes for Aurora's $659.0M project, helping garner a cost savings of $100M.

News + Events

Mature Data Management

Posted: 10/13/2010

Florida’s Seminole County Environmental Services Division (SCESD) is in the midst of a major capital improvement program (CIP) to upgrade and expand its infrastructure to support current and projected demand for water, wastewater and reclaimed water service. The utility was in need of a tool that improves coordination between vital business activities and increases information visibility and work process efficiency for the SCESD.

Next Generation Infrastructure

Posted: 10/1/2010

This is a four-part series on location-based business integration with a focus on supporting the design, construction, operation, and maintenance of physical infrastructure such as transportation, communications networks, and government facilities.