24x7 Help Desk

Clients leveraging Critigen's Managed Help Desk realize full time resources for ticketing, third party escalation, end user PC support and application support. Scaling upon demand, Critigen Help Desk pricing models are offered on a per call or unlimited basis. Services include:

  • Redundant facilities
  • Service level guarantees
  • Remote PC/desktop management tools to assist end users in real time, avoiding the need to deploy resources
  • Ticketing platform, tracking all events followed by comprehensive monthly reporting
  • Secure customer portal
  • Per call or volume discount pricing
  • Comprehensive event resolution or third-party escalation

View our client case studies for examples of our managed services at work or download our capabilities brochure (PDF). Contact our managed services team at ManagedITServices@critigen.com.

SERVICES INCLUDE

Client Snapshot

Leading NY Properties

This building and operating company wanted to improve resident safety of two prominent properties by decreasing first-responder response time, and lowering the crime rate while simultaneously lowering the manpower costs of providing security.

News + Events

Mature Data Management

Posted: 10/13/2010

Florida’s Seminole County Environmental Services Division (SCESD) is in the midst of a major capital improvement program (CIP) to upgrade and expand its infrastructure to support current and projected demand for water, wastewater and reclaimed water service. The utility was in need of a tool that improves coordination between vital business activities and increases information visibility and work process efficiency for the SCESD.

Next Generation Infrastructure

Posted: 10/1/2010

This is a four-part series on location-based business integration with a focus on supporting the design, construction, operation, and maintenance of physical infrastructure such as transportation, communications networks, and government facilities.