Remote Infrastructure Monitoring and Management (RIMM)

Critigen delivers 24x7 remote infrastructure monitoring and management services from North American Enterprise Operations Centers (EOCs). Critigen helps many global enterprises cut down the costs of infrastructure monitoring and management while gaining access to expert skill sets. The EOC utilizes industry leading monitoring and management tools to proactively manage remote client environments including, but not limited to servers, applications, network infrastructure, and storage appliances. System alerts and events are analyzed and remediated 24x7 so client resources can focus on their core business functions. Critigen remote proactive monitoring service helps to maximize performance, reduce mean time to respond, and decrease downtime. Services include:

  • Redundant 24x7 Enterprise Operations Center (NOC)
  • Servers
  • Virtualized Environments
  • Network Infrastructure - Hardware, Carrier management, WAN Acceleration
  • Storage Appliances
  • Security Systems
  • Applications

View our client case studies for examples of our managed services at work or download our capabilities brochure (PDF). Contact our managed services team at ManagedITServices@critigen.com.


SERVICES INCLUDE

Client Snapshot

State Emergency Mgmt Div.

Critigen mitigated the overwhelming logistical challenges of efficiently sharing incident documentation needed to conduct the urgent business of disaster response/relief with minimum interference.

News + Events

Mature Data Management

Posted: 10/13/2010

Florida’s Seminole County Environmental Services Division (SCESD) is in the midst of a major capital improvement program (CIP) to upgrade and expand its infrastructure to support current and projected demand for water, wastewater and reclaimed water service. The utility was in need of a tool that improves coordination between vital business activities and increases information visibility and work process efficiency for the SCESD.

Next Generation Infrastructure

Posted: 10/1/2010

This is a four-part series on location-based business integration with a focus on supporting the design, construction, operation, and maintenance of physical infrastructure such as transportation, communications networks, and government facilities.