Critigen Managed and Hosted Cisco VoIP Solutions

Critigen’s Managed & Hosted VoIP solutions provide a complete, reliable, cost-effective, fully managed or hosted VoIP phone system. Critigen’s VoIP offering is built upon the reliability and quality of Cisco switches, phones, and routers working together with major third-party call-control platforms.

Benefits

• Complete hosted VoIP solution or management of customer-owned Cisco-based systems
• Deliver end-to-end service
• 24x7 monitoring and enduser help desk
• Simplified online configuration
• Reduced implementation and management expenses 

Critigens expert VoIP technical experts will look at your current system and provide you a detailed migration plan.  We typically evaluate the following elements:

• Current system and infrastructure/wiring analysis
• Hardware and software requirements analysis
• Voice and data needs analysis
• Understanding growth projections and risk factors
• Current state to projected state analysis
• Call tree migration
• Wide-area and local-area network analysis
• Traffic analysis using the Cisco Unified Communications Manager (CUCM)
• Analysis and configuration in connecting to MS Exchange server
• IP infrastructure readiness, telephony network readiness
• Implementation planning meetings
• Site preparation changes and issues
• Implementation timeline and testing
• Remote access requirements
• Governance and administration configuration
• Help desk and training procedures
• Moves, adds and changes process
• Trouble reporting and escalation plan