To Our Valued Customers and Partners
Critigen is monitoring developments concerning the pandemic. We are grateful for our world’s frontline workers and we continue to take the necessary steps to ensure the safety of our staff and customers and minimize business impact. Our goal remains: to provide trusted, reliable services in partnership with our customers.
We know that you, like us, count on being able to plan, prepare and predict. We plan projects months, and in some cases years in advance, measuring ourselves against important milestones as we go. Those routines are being re-written. The Critigen Team is here to help you through these uncertain times.
Flexible Customer Service As Always
Though the challenges are new and unique, the term: “we’ve been training our whole lives for this” certainly applies to Critigen. Resilience is built into our business.
Since our beginning, we’ve made sure our consultants – technicians, analysts, architects, engineers and project managers – have the bandwidth and tools to work remotely without missing a beat. It is part of our culture. Our team, both in the U.S. and the U.K., delivers outstanding services as a distributed workforce serving clients throughout the world.
If you have don’t have the capacity to meet your critical needs, please reach out to see if we can help fill the void.
Support for Existing and Emergent Needs
Critigen continues to provide dedicated services and support to our projects and programs. Expect no changes to current commitments on projects, tasks, and engagements from our side. That being said, we will respond quickly to any potential changes that you may require. Our internal support services remain at full capacity and maintain their focus on supporting our people delivering your projects.
We are ready to answer any questions you may have on how we can provide additional support during these challenging times. Please reach out with any questions or concerns, from project status updates to new priorities. We offer up our industry relationships as well. If you need help with a technology vendor, we may be able to open additional channels of communication to quickly address your issues.
We are here to help in any way we can.
Committed to Collaboration
Critigen recently celebrated its 10th Anniversary. We were born during the recession of 2009 and when the H1N1 influenza virus pandemic began. We’ve seen adversity and always found ways to come through it better and more resilient. Today’s challenges have brought us even closer as a team. What makes us stronger is our continuing commitment to investing in our staff and customer relationships.
Critigen cares about you and your business. We’ll demonstrate this through our ongoing collaboration to make technology work to build a better world.